Senior Quality Assurance Specialist - Life Insurance Claims

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Senior Quality Assurance Specialist within our Life & Investments Claims team, you’ll play a critical role in strengthening the quality, consistency, and integrity of our life claims outcomes. You provide deep technical insight, independent assurance, and clear guidance that helps our claims teams deliver fair, timely, and customer centred decisions.

Sitting at the intersection of claims, governance, and transformation, you’ll influence how quality is measured, understood, and continuously improved. Your work will directly support better customer experiences, strong regulatory outcomes, and smarter, more efficient ways of working as we continue our digital and capability uplift.

You will also be responsible for the following:

• Leading technical quality assurance activities across life claims portfolios to ensure alignment with Zurich standards and regulatory expectations.
• Providing clear, actionable insights that drive continuous improvement in claims quality, risk management, and customer outcomes.
• Partnering with claims leaders and governance teams to embed quality frameworks into day to day operations.
• Using data and analysis to identify trends, risks, and opportunities for uplift across claims practices.
• Supporting capability building through coaching, knowledge sharing, and technical guidance, contributing to the evolution of quality assurance frameworks, processes, and reporting.

Important to your success – let’s grow together

You’re someone who brings curiosity, confidence, and sound judgement to complex work. You collaborate naturally with stakeholders, communicate with clarity, and are motivated by making a real difference for customers while strengthening quality and trust across the business.

In order to be successful, you will have the following:

• Extensive experience in life insurance claims, with strong exposure to group and retail claims environments.
• Proven background in technical claims.
• Background in quality assurance, governance, or audit related roles.
• Strong understanding of life claims assessment processes and relevant regulatory legislation.
• Ability to analyse quality data and translate insights into practical, value adding actions.
• Experience engaging with senior stakeholders and influencing quality outcomes.
• Confidence working with systems, reporting tools, and evolving digital environments
• Minimum Certificate IV in Life Insurance

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!